01System communication
Signal received
The supported system sends an alarm, trouble, or supervisory event over its configured communication path.
Always connected
When an alarm occurs, someone is listening.
Alarm Engineers provides access to a 24/7/365 UL-listed monitoring station for supported systems. The monitoring team is available at (800) 843-5154 in the event of an emergency or account-related need.
Central station connection
24/7 Alarm Monitoring
24/7 station available
Signal receivedZONE 03
Account verifiedACTIVE
Procedure startedIN PROGRESS
365 dayscontinuous availability
Professional alarm monitoring
A monitored signal has a defined place to go.
Supported systems communicate alarm and trouble signals to a 24/7/365 UL-listed central station. The station handles events according to the signal type and the instructions maintained on the customer account.
Monitoring coverage 24 hours a day, 365 days a year
Central station handling for supported alarm events
Professional escalation based on account instructions and event type
A dedicated monitoring contact number for existing customers
Event journey
Monitoring connects the installed system to an around-the-clock response process.
02Event context
Event reviewed
The station identifies the account, signal type, zone, and available handling instructions.
03Account instructions
Contacts handled
The operator follows the account’s current call list and event procedures where applicable.
04Defined response
Response escalated
Emergency services may be contacted when required by the event and account procedure.
Keep monitoring effective
The account information matters as much as the signal path.
Monitoring supports eligible Alarm Engineers systems across the company’s nationwide commercial and regional customer base.
Explore service coverageMaintain contacts
Keep names, phone numbers, passcodes, and call order current.
Communicate changes
Update the office when occupancy, authorized users, or site procedures change.
Test periodically
Confirm that the alarm panel and communication path can reach the station.
Use the station number
Existing customers can reach the published monitoring line at (800) 843-5154.
Where this service fits
Solutions shaped around the property and the organization.
We tailor the system to the way the property is used, the people who rely on it, and the level of visibility or control the organization needs.
- Homes
- Retail and offices
- Commercial buildings
- Warehouses
- Existing Alarm Engineers monitoring customers
Frequently asked questions
Helpful details about 24/7 alarm monitoring.
What is the monitoring station phone number?
The current published monitoring number is (800) 843-5154.
Is the station available after business hours?
Yes. The published monitoring service is available 24/7/365.
Can I update my account information?
The downloads page includes account update forms, and the office can assist with account changes.
Start with a conversation